Many weeks ago the NLA announced an intention to make technical changes to how the MyArchive service operates. Unfortunately, once deployed, these changes had a negative impact on the eClips service and were subsequently ‘rolled back’ to ensure the service continued to operate normally.

Since the failed release of these changes, NLA engineers have been investigating the cause and reviewing the code changes to try and determine why this happened. Unfortunately, all testing performed over the last several weeks has not provided the information required to identify the cause of the issues with this change. The investigation continues and we are confident that with a bit more time to test and investigate the issue will be resolved and ready for deployment again.

The NLA appreciates that some PCAs have been planning and waiting for the changes to the MyArchive service before implementing it for users. The NLA is keen to provide this as a service to end-users alongside the continued investigation of the problems encountered with the deployment. Therefore it is suggested that PCAs deploy MyArchive with the existing user-based archives. Once the problems with the organisation-based changes are resolved a deployment date will be announced so that PCAs can plan for the release. Please remember that when these changes are deployed, the MyArchive service will be backwards compatible and any users who are setup with individual archives will not lose any content within their archive.

If you have any further questions regarding this subject, please let your account manager know.

The trend of excellent performance of the eClips service in 2008 continued in May.  All service delivery KPIs were exceeded and the measurement of clippings quality continued to improve.

Please review the May report by clicking here, or by going to the documentation section of this site.

April was another great month in terms of performance of the eClips service. All delivery KPIs were exceeded and content quality improved slightly nearly hitting the target of 98%.  April's service performance report can be found clicking here, or by going to the documentation section of this site.

Focus remains high within the NLA in regards to improving content quality further and members of the NLA Service Operations team will be spending a fortnight with the NLA production partner, Ninestars, in early June to increase focus on this aspect of the service. Watch this space...

The growth of the eClips service continued in April alongside the excellent performance.

Here are some statistics related to the service in April:

• 78 titles are now live in the eClips service (not including Scottish editions of the Nationals)
• 120,884 pages were produced
• 405,933 articles were added to the database
• 890,733 articles were viewed by eClips users (134,095 of these articles were unique)
• An additional 175 organisations and 2,367 users were added to the service

Once again, if you have any questions or issues related to the eClips service please send me an email or give me a ring.

Thanks for using the service!

matt groshong | operations director | newspaper licensing agency | times square 160 queen victoria street london ec4v 4bf
direct line 0207 332 6041 | switchboard 0207 332 6036 | fax 0870 333 7131

Following PCA feedback the NLA will soon be upgrading the Unavailable Pages site: http://www.nla-eclips.com/clients/shownotification.asp

As of Thursday 24^th April you will be able to view the reasons as to why the NLA cannot provide the material in question:

1) Publisher delivery failure - All ‘Publisher delivery failures’ are escalated to the relevant publisher during the production run. The information is logged here only when the escalation process has been exhausted.

2) Page cannot be processed - This refers to occassions when the PDF(s) cannot be processed due to technical issues. All such failures are dealt with during the production run and escalated to the NLA if not resolved or if they impact production.

3) Publisher does not have rights – Any supplement subject to copyright restrictions will not be available via eClips.

By utilising the Unavailable Pages site, along with other tools within the CST suite, PCAs will be able to account for every editorial page/supplement that appears in the hardcopy of a newspaper.

If you receive delivery of a supplement that has not been sent via eClips, is not referenced in the CST suite and is not logged on the Unavailable Pages site please escalate to missingcontent@nla.co.uk. The team in Chennai will escalate to the relevant publisher and endeavour to elicit delivery.

The eClips Service Performance report for March is now available for review here or by going to the documentation section of this site. March was another fantastic month in terms of performance of the eClips service. All delivery KPIs were exceeded and content completeness met the required standard. March's performance completes an excellent first quarter for eClips. 

The only area for improvement remains content quality (measured at 97.3% in March). Now that the migration of all production to the NLA's production partner in India is complete, an increased focus on quality is now underway. The NLA and Ninestars are working closely together to ensure this aspect of the eClips service improves immediately. Invaluable information regarding content quality has been provided by a handful of the eClips clients so far in 2008 and the NLA hopes to continue to receive this feedback from all clients. Specific examples and details provided by PCAs and their clients is imperative to analysing content quality across the service and enables the NLA to ensure consistent improvement occurs.

An update to the eClips client escalation process has been recently made to make it easier for clients to notify the NLA about missing content in particular. Email can now be sent directly to the alias missingcontent@nla.co.uk when a PCA believes valid content is missing from the eClips service. Upon receiving missing content requests, Ninestars will review the request and process the content as quickly as possible. Before escalating missing content, it is important for clients to first check the unavailable pages report found here: http://nla-eclips.com/clients/shownotification.asp to ensure the content in question has been delivered to the NLA by the publisher. 

Note: Clients should be aware that this updated process for dealing with missing content is not mandatory.  However, it is the intention of the NLA to always improve service quality and without this important information improvements will be more challenging.  

For more details regarding this process, the updated client escalation process can be found in the documentation section of this site, or by clicking here.

Once again, the NLA appreciates your business and hopes that you and your customers are happy with the eClips service. If you have any specific feedback or questions, please contact your account manager or me directly.

Kind regards,

matt groshong | operations director | newspaper licensing agency | times square 160 queen victoria street london ec4v 4bf
direct line 0207 332 6041 | switchboard 0207 332 6036 | fax 0870 333 7131