Many weeks ago the NLA announced an intention to make technical changes to how the MyArchive service operates. Unfortunately, once deployed, these changes had a negative impact on the eClips service and were subsequently ‘rolled back’ to ensure the service continued to operate normally.
Since the failed release of these changes, NLA engineers have been investigating the cause and reviewing the code changes to try and determine why this happened. Unfortunately, all testing performed over the last several weeks has not provided the information required to identify the cause of the issues with this change. The investigation continues and we are confident that with a bit more time to test and investigate the issue will be resolved and ready for deployment again.
The NLA appreciates that some PCAs have been planning and waiting for the changes to the MyArchive service before implementing it for users. The NLA is keen to provide this as a service to end-users alongside the continued investigation of the problems encountered with the deployment. Therefore it is suggested that PCAs deploy MyArchive with the existing user-based archives. Once the problems with the organisation-based changes are resolved a deployment date will be announced so that PCAs can plan for the release. Please remember that when these changes are deployed, the MyArchive service will be backwards compatible and any users who are setup with individual archives will not lose any content within their archive.
If you have any further questions regarding this subject, please let your account manager know.