Time:

An incident was declared today at 19:00

Incident Status:

RESOLVED at 19:30

Systems confirmed as operational at 20:30

Incident Description:

We were made aware of an internet connectivity issue at our Data Center at 19:00. This incident effected all NLA eClips services between 19:00 and 19:30.

Cause:

Internet-link failure at upstream internet service provider.

Expected Resolution Time:

The connection was restored at 19:30. We are at this time monitoring the system closely to ensure the system has resumed full operation.

Next Update:

A full incident report will be made available on Monday, 23 March 2009.

Please note that the Liverpool Daily Post will no longer be producing a Saturday edition.

The service performance reports for both June and July are available on the documentation section of the site.  Both months experienced excellent service performance. 

In addition, an additional fourteen titles were added to the eClips Service during the same period. 

These titles are:

• Brentwood Gazette
• Carmarthen Journal
• Essex Chronicle
• Evening Star
• Express and Echo
• Gloucestershire Echo
• Herald Express
• Investment Adviser
• Kent and Sussex Courier
• Lincolnshire Echo
• Llanelli Star
• Scunthorpe Telegraph
• The News
• The Plymouth Herald

If you would like to subscribe to any of these additional titles, or have any questions regarding the eClips service performance, please let your account manager know.

Many weeks ago the NLA announced an intention to make technical changes to how the MyArchive service operates. Unfortunately, once deployed, these changes had a negative impact on the eClips service and were subsequently ‘rolled back’ to ensure the service continued to operate normally.

Since the failed release of these changes, NLA engineers have been investigating the cause and reviewing the code changes to try and determine why this happened. Unfortunately, all testing performed over the last several weeks has not provided the information required to identify the cause of the issues with this change. The investigation continues and we are confident that with a bit more time to test and investigate the issue will be resolved and ready for deployment again.

The NLA appreciates that some PCAs have been planning and waiting for the changes to the MyArchive service before implementing it for users. The NLA is keen to provide this as a service to end-users alongside the continued investigation of the problems encountered with the deployment. Therefore it is suggested that PCAs deploy MyArchive with the existing user-based archives. Once the problems with the organisation-based changes are resolved a deployment date will be announced so that PCAs can plan for the release. Please remember that when these changes are deployed, the MyArchive service will be backwards compatible and any users who are setup with individual archives will not lose any content within their archive.

If you have any further questions regarding this subject, please let your account manager know.

The trend of excellent performance of the eClips service in 2008 continued in May.  All service delivery KPIs were exceeded and the measurement of clippings quality continued to improve.

Please review the May report by clicking here, or by going to the documentation section of this site.